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Release of Office 365 Service Manager

The Office 365 service manager enables automatic provisioning of Microsoft cloud services. Service provisioning is automated, as' Cloud Platform communicates directly with Microsoft's Cloud Infrastructure and provisioned services are instantly licensed by Microsoft and available to the End Customer upon order completion. Users can manage those services directly via the Office 365 Administration Portal, by using the Microsoft credentials and the Setup Instructions they have previously received via email. Our service manager can be used by Tier-1 or Tier-2 Microsoft Cloud Service Providers (CSPs) since it requires CSP credentials for accessing Microsoft's API.

Our service manager supports automatic provisioning of the following MS cloud services:

  • Azure Active Directory 
  • Azure Rights Management
  • Enterprise Mobility Suite
  • Exchange Online Protection
  • Microsoft Dynamics CRM Online
  • Microsoft Intune
  • Microsoft Visio
  • Office 365 - Exchange Online
  • Office 365 Business
  • Office 365 Enterprise
  • OneDrive for Business with Office Online
  • Project Online
  • SharePoint Online
  • Skype for Business Online
  • Yammer Enterprise

Release of Service Management API

Service Management API is a RESTful API that enables the on-boarding of a new service in Platform via implementation of a fixed set of API endpoints for:

  • Service configuration,
  • Access management,
  • Subscription management

For more details check Service Management API page in our Knowledge Base. Platform - Sales & Billing

Support for Light Resellers

In this release we separated the resellers that have their own branded Storefront from the resellers that they are using the service provider's Storefront for placing orders on behalf of their customers (light resellers).

  • Light Resellers. To define a light reseller you just need to check the option "Mark As Reseller" in account details page. 
  • Resellers. Resellers are managed via the "Resellers" module and they have their own BSS and Storefront. Resellers have no longer access to the service provider's Storefront for placing orders on behalf of their customers, since they can manage their customers in their own BSS.

Display Specific Services per Customer in Storefront

Until now, all Storefront users (both resellers and end customers) could order all services that were published in service provider's Storefront. The service provider could use price lists for defining different prices per reseller / end customer but he could not restrict the set of available services per customer. From this release we support to restrict which services each customer can purchase by implementing a mechanism for displaying to a logged-in user only the products that are included in his price list.

Furthermore, we allow to define which products will be available to an anonymous user by adding in product's Storefront Settings a new option called "Available via Price List". If this option is checked then this product is available only to customers that are related with a price list that includes this product.  So, the products that are available in anonymous user are only the products that are published in Storefront and have this option unchecked. Platform - Storefront

Redesign of OSS Workspace for the Resellers

 We have separated the management of the services the reseller has purchased for personal usage from his customer services. The OSS workspace includes now 2 tabs:

  • The first tab includes a list of the reseller customers and through this tab the reseller can manager their services. This is also the default tab for reseller's workspace
  • The second tab includes the services the reseller has purchased for personal usage. Platform OSS

CloudWorks Service Manager - Support for non-contiguous public IP blocks

The Service Provider can now define multiple public IPv4 IP Blocks/Ranges within the global OSS External Network pool. These networks will comprise the source of external IPs that will be assigned to the provisioned Cloud Servers. Due to hypervisor limitations, the supported number of non-contiguous external (WAN) networks will be 6 for Cloud Gateways that are provisioned in Hyper-V hosts, and 8 for Cloud gateways that are provisioned in ESXi hosts.

CloudWorks Service Manager - Support for one-to-many NAT relations

When users provision Cloud Servers within a Cloud Data Center product, they will have the ability to choose whether the Cloud Server will have a dedicated external IP or whether it will access the outside world by use of the Cloud Gateway's external IP. Static NAT or use of a dedicated public IP per Cloud Server was already in effect. From now on, the choice to hide the Cloud Server behind the Cloud Gateway's public IP (DNAT) will also be available for newly provisioned Cloud Servers as well as existing Cloud Servers. Remote access to Cloud Servers when DNAT is applied, will be made available through use of Port Forwarding rules that are automatically created by the system.


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  1. George Sartzetakis Χρειάζομαι περιγραφές για τα 2 features που βγάζουμε το 3.5.5 για το OSS. Πρόσθεσε τις περιγραφές εδώ

  2. Unknown User (d.poulianou) Είναι τα release notes για το 3.5.5 αλλά επειδή δεν βγάλαμε για το 3.5.4 περιλαμβάνει τα features και από το 3.5.4. Μου λείπει κάποιο feature?