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Troubleshooting

  1. Acronis Backup Creates a Temporary File During Snapshot
  2. Acronis Backup: Backup Status Is Unknown
  3. Acronis Backup: Backup Did Not Start
  4. Acronis Backup: Backup/Activity Is Not Responding
  5. Acronis Backup: Backup Is Waiting
  6. Acronis Backup: Backup Completes with Warning "Link target was not backed up" or "The file is out of backup scope"
  7. Acronis Backup: Application Backup Fails with "The device is not ready"
  8. Acronis Backup: *.OST-file Is Not Backed Up
  9. Acronis Backup: Backup Fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
  10. Acronis Backup Cloud/ Acronis Backup Service: Machine Is Offline in Backup Management Console
  11. Acronis Backup Cloud / Acronis Backup Service: Backup of SQL Instance with Large Number of Databases Fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
  12. Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Job registry is being stopped at the moment"
  13. Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
  14. Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Key not valid for use in specified state"
  15. Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Failed to save the archive metainfo. You either do not have write access to the folder or it is unavailable at the moment."
  16. Acronis Backup Cloud / Acronis Backup Service: Connection to Backup Management Console Fails with “wcsServiceUnavailable”
  17. Acronis Backup Cloud / Acronis Backup Service: Backup Exclusions Do Not Work for Linux Machines
  18. Acronis Backup Cloud / Acronis Backup Service: Initial Seeding Backup Fails with “The network location doesn’t exist”
  19. Acronis Backup Cloud / Acronis Backup Service: How To Change vCenter/ESXi User
  20. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Backup to Cloud Fails with " Error 0x1350001: The activity state has been repaired after unexpected failure"
  21. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "The system cannot find the file specified"
  22. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Installation Fails with "Enable outgoing connections to the following ports : https://baas.acronis.com:443"
  23. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "The versions of the modules are incompatible"
  24. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Automatic Update Does Not Work on OS X 10.11 (El Capitan)
  25. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Installation on Debian fails with "Could not detect location of RPM database on Debian system during update"
  26. (Fixed) Acronis Backup Cloud / Acronis Backup Service: Windows Server with Hyper-V Role Is Detected As Workstation
  27. (Fixed) Acronis Backup Cloud: Backup Client Installation Fails with "An unexpected error has occured. HTTP responce code: 400"
  28. Acronis Backup Cloud: How to Delete Incomplete Backups
  29. Acronis Backup Cloud: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
  30. Acronis Backup Cloud: Discrepancy between Amount of Data Backed Up and Amount of Space Used on Storage Servers
  31. Acronis Backup Software: Backup Fails with "Failed to Read the Snapshot"
  32. Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
  33. Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
  34. Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
  35. Acronis Backup Software: Task With ID XXX Does Not Exist
  36. Acronis Software: Backup Finished with Warnings
  37. Acronis Software: Installation Fails with "MainEngineThread is returning 1603"
  38. Acronis Product Fails to Back Up a VMware Virtual Machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
  39. Acronis Products: Backup to Cloud Fails with "Failed to resolve hostname"
  40. Acronis Products: Installation Fails While Installing Over a Previously Deleted Product
  41. Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
  42. Acronis Products: installation fails on Windows Server SBS 2003 or Windows XP
  43. Acronis Backup: Quotas Alerts
  44. Acronis Backup Cloud: Users Receive Notifications about Cloud Storage Quota Being Exceeded
  45. Acronis Backup Cloud: Backup Start Time Displayed Incorrectly in Console Opened on a Remote Machine
  46. Acronis Backup Cloud: Backup Account Activation Link Not Received
  47. Acronis Backup Cloud: Windows Explorer Cannot Open File-Level Backup of a Mac
  48. Acronis Backup Cloud: "Invalid IdP response" Error
  49. Acronis Backup Cloud: Backup Fails with "Cannot resolve host. Check your Internet connection."
  50. Acronis Backup Cloud: Accepting Orders Fails in WHMCS Integration
  51. Acronis Backup 12 and Acronis Backup Cloud: "The storage quota is exceeded"
  52. Acronis Backup 12 and Acronis Backup Cloud: Preserving Original Machine ID When Re-adding Deleted Machine
  53. Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine
  54. VSS Locks Partition after Running a Backup
  55. BackupAgent: Limitations and Known Issues in Migration to Acronis Backup Cloud
  56. BackupAgent: Upgrading Microsoft SQL Server to Acronis Backup Cloud


Additional Information 

Knowledge Base Acronis Backup Cloud