Search

Page tree
Skip to end of metadata
Go to start of metadata

A basic feature of the Product Catalog maintenance in the platform is the capability to create new services in the system. There is a wide array of options available, in order to accommodate many different scenarios. Be it a one-off product, like a 'Setup' managed service, a subscription product, like an IaaS offering, or a pay-per-use subscription like backup, you can be sure to find a solution on how to support various requirements, within interworks.cloud platform.

Selecting a Product Type


An important thing during the creation of a product can be the selection of a 'Product Type' for this product. Although the product type is not a mandatory requirement for the creation of a product, nevertheless it hosts various settings that can define the product behavior in the system. 

Creating a One-off Product


One-off products can range from a server, or laptop, to a managed service that must be displayed on the site. Follow the steps below to create one

  1. Navigate to Billing > Products. Select 'Add' and then 'Add Product'


  2. There are several fields you need to fill in before you can insert a new one-off product.
    Define Product as: Here you define whether the product is basic product or an addon.
    Description: The name of the product
    Product Type: Select a product type if existing
    Code: The code of the product
    Category: You can select a category for the product, so that it is shown accordingly in BSS and to Customers
    Taxable product: Define if orders on this product will include taxation, if the order customer is subject to taxation
    Industry: Another classification option.
    Unit of Measure: The default order unit on which the product is measured. E.g. a software that is measures in users or licenses.
    Product Price Group: A product grouping element to facilitate price list configuration. Check here for more information
    Is Active: Marks the product as active. An active product can be published to Storefront and can be used in orders, subscriptions etc.
    Pricing: The 'Pricing' section contains information that is used for billing.
    One Time Charge: Upon purchase, the system will charge this product only once
    Volume Discount: The product will be priced according to a volume discount policy
    Available Currencies: The product will be sold to the currencies defined here
    Unit Group:A unit group contains the basic unit a product/service is available in, and all the different increments of the basic unit. E.g. for a one-off product the Unit Group can be something like: Credits, Hour, Day
    Number of Decimals: Defines the decimals for the amounts
    Activation of all Units: This options activates all the available units of the product's unit group
    Sell Price: The retail price of the product
    Purchase Price: The cost of the product 

     

  3. Click "Save" and you are done!

Creating a Recurring Charge - Prepaid Product


Recurring charge - prepaid products are products that are used in the context of subscriptions with recurring billing cycles. These can be any SaaS software licenses, IaaS subscriptions or any other service that requires subscription billing. Here is how to create a subscription product: 

  1. Navigate to Billing > Products. Select 'Add' and then 'Add Product'


  2. There are several fields you need to fill in before you can insert a new product.
    Define Product as: Here you define whether the product is basic product or an addon.
    Description: The name of the product
    Product Type: Select a product type if existing
    Code: The code of the product
    Category: You can select a category for the product, so that it is shown accordingly in BSS and to Customers
    Taxable product: Define if orders on this product will include taxation, if the order customer is subject to taxation
    Industry: Another classification option.
    Unit of Measure: The default order unit on which the product is measured. E.g. a software that: is measures in users or licenses.
    Product Price Group: A product grouping element to facilitate price list configuration. Check here for more information
    Is Active: Marks the product as active. An active product can be published to Storefront and can be used in orders, subscriptions etc.
    Trial Period: This enables Trial subscriptions. You can define the trial subscription duration. If the customer has not converted the trial subscription to paid until the expiration of the trial, the subscription will be rendered inactive. The admin, has the option to extend the duration of a trial subscription.
    Pricing: The 'Pricing' section contains information that is used for billing.
    Recurring charge - prepaid: Upon purchase, the system will create a subscription for this product and will issue invoices for each billing cycle
    Volume Discount: The product will be priced according to a volume discount policy
    Available Currencies: The product will be sold to the currencies defined here
    Usage Charge Rule: Defines if the system will charge a license for the whole unit period, in cases where the customer makes a purchase within the billing cycle. E.g. if the subscription anniversary day is the 5th and the customer purchases a monthly license on the 20th, a partial charge rule means that the customer will pay only for the remaining days of the billing cycle, whereas a whole charge rule means that the customer will pay for the full month.
    Term (Months): You can define a period in months, wherein the subscription will have a locked price, even if the product changes price.  Refer here for more information.
    Upfront Billing: The subscription will be invoiced in advance (i.e. if a subscription cycle is from March 1st to March 31st, then the invoice on the March 1st will include the charges for March. If the setting is FALSE, then the subscription will be paid in arrears. So, in the above example, the invoice of the 1st of March will include the charges for February.
    Billing Date: Defines the anniversary date that subscriptions on this product will have. There are three options. 
    1. Apply Customer's Option: This means that the subscription will have as anniversary date the customers billing date. In case the customer does not have a specific billing date, the subscription will acquire as billing day, the order date.
    2. Exclude from Prorata: The subscription will acquire as billing day, the order date, regardless if the customer has a billing day or no. 
    3. Set Specific Billing Day: The subscription will have a specific billing day, regardless if the customer has a billing day or no.
    Free Period: You can define if the first period from order day until the first billing day of the subscription will be free of charge for the customer or no. Refer here for more information.
    Number of Decimals: Defines the decimals for the amounts
    Sell Price: Define the retail price of the product per billing cycle
    Purchase Price: The cost of the product per billing cycle

  3. Click 'Save'a and you are done!

Creating a Recurring Charge - Pay-per-use Product



  1. Navigate to Billing > Products. Select 'Add' and then 'Add Product'


  2. There are several fields you need to fill in before you can insert a new product.
    Define Product as: Here you define whether the product is basic product or an addon.
    Description: The name of the product
    Product Type: Select a product type if existing
    Code: The code of the product
    Category: You can select a category for the product, so that it is shown accordingly in BSS and to Customers
    Taxable product: Define if orders on this product will include taxation, if the order customer is subject to taxation
    Industry: Another classification option.
    Unit of Measure: The default order unit on which the product is measured. E.g. a software that is measures in users or licenses.
    Product Price Group: A product grouping element to facilitate price list configuration. Check here for more information
    Is Active: Marks the product as active. An active product can be published to Storefront and can be used in orders, subscriptions etc.
    Pricing: The 'Pricing' section contains information that is used for billing.
    Recurring charge - pay-per-use: Upon purchase the system will create a subscription and will issue invoices that can contain the amount according to the consumption of metered resources per cycle, along with an optional premium, per billing cycle
    Volume Discount: The product will be priced according to a volume discount policy
    Available Currencies: The product will be sold to the currencies defined here
    Usage Charge Rule: Defines if the system will charge a license for the whole unit period, in cases where the customer makes a purchase within the billing cycle. E.g. if the subscription anniversary day is the 5th and the customer purchases a monthly license on the 20th, a partial charge rule means that the customer will pay only for the remaining days of the billing cycle, whereas a whole charge rule means that the customer will pay for the full month.
    Number of Decimals: Defines the decimals for the amounts
    Billing Date: Defines the anniversary date that subscriptions on this product will have. There are three options. 
    1. Apply Customer's Option: This means that the subscription will have as anniversary date the customers billing date. In case the customer does not have a specific billing date, the subscription will acquire as billing day, the order date.
    2. Exclude from Prorata: The subscription will acquire as billing day, the order date, regardless if the customer has a billing day or no. 
    3. Set Specific Billing Day: The subscription will have a specific billing day, regardless if the customer has a billing day or no.
    Sell Price: The retail price of the product per billing cycle
    Purchase Price: The cost of the product per billing cycle



  3. Click 'Save' and you are done!

For Pay-per-use products, you also need to define the resources whose consumption is going to be calculated per billing cycle. Refer here for instructions on that!

Table of Contents



  • No labels