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The steps described in this page are necessary only if you are planning to place an Acronis order directly from Cloud BSS. For orders placed from your customers and resellers directly in your Storefront, the creation of the tenants in Acronis portal is managed automatically by our platform.

Creating a Direct Customer or Reseller as Tenant in Acronis Portal


When a new account is created in Cloud BSS, it can be synced with Acronis by setting his Synchronization Options.

Make sure that you have defined a valid email in Account's corporate email field for the customer to receive the activation instructions from Acronis.

  1. Open the details page for the account you want to synchronize with Acronis.
  2. Press the link next to Provisioning Sync Status field. The pop-up with a list of the available provisioning systems will be displayed. Select Acronis > Sync Options.
  3. Set the following values:
    1. Role: Set User for your direct customer and Reseller for your reseller.
    2. Username: Set a unique username for your customer
  4. Press Save & Synchronize

The customer will be created as a new tenant in Acronis portal and he will also receive an email from Acronis for activating his account.

Creating an End Customer of a Reseller as Tenant in Acronis Portal


For syncing the end customer of a reseller, do the following:

  1. Sync first the reseller of the end customer with Acronis. Check the instructions in previous paragraph
  2. Open the details page of the account you want to synchronize with Acronis. 
  3. Press the link next to Provisioning Sync Status field. The pop-up with a list of the available provisioning systems will be displayed. Select Acronis > Sync Options.
    1. Set the following values:
      1. Parent Account: This field will be pre-populated with his reseller if you have already synced the reseller with Acronis.
      2. Role: Set the User value
      3. Username: Set a unique username for the end customer
  4. Press Save & Synchronize

The end customer will be created as a new tenant in Acronis portal underneath reseller's tenant and he will also receive an email from Acronis for activating his account. 


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