When a customer purchases an Acronis Cloud Backup plan, the administration of the backup plan takes place through the Acronis Portal. The customer can find a shortcut to the Acronis Portal through the Workspace tab of your Storefront.
How a Reseller can Manage the Acronis Backup Service for his End Customers
A reseller can view in his Workspace a list of all his customers.
By clicking on of his customer he will be redirected to end customer's workspace. Each end customer's Workspace contains the setup options for all services provisioned.
To access the Acronis portal the reseller must click setup. The system will direct him to Acronis portal where he can login using the credentials he setup when he activated his Acronis account.
Below is an overview of the Acronis Cloud Backup administrative portal. The end customer has been created underneath of the reseller and the purchased storage has been allocated to end customer.
How a Direct Customer can Manage the Acronis Backup Service
A direct customer will find a shortcut to Acronis portal through his Workspace. By pressing the setup link he will be directed to Acronis portal where he can login using the credentials he setup when he activated his Acronis account.