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IT Distributors and Service Providers can expand their cloud business by offering to their resellers tools for automation and monitoring of cloud services, increasing revenues and reducing churn. The tenants resellers with their own dedicated tenant have a fully functional system for managing and billing their customers:

Understanding Tenant Resellers

IT Distributors and Service Providers can expand their cloud business by offering to their resellers tools for automation and monitoring of cloud services, increasing revenues and reducing churn. The tenants resellers with their own dedicated tenant have a fully functional system for managing and billing their customers:

Creating a Tenant Reseller

Upgrading a Lite Reseller to Tenant Reseller

For upgrading a lite reseller to a tenant reseller, you need to firstly create the tenant reseller and then copy in the tenant's BSS customers and their subscriptions. This guide explains the upgrade process from lite to tenant reseller in four easy steps. The major milestones for this transition are the following:

Updating Tenant Reseller Product Catalogue

  • Applying Distributor UpdatesThe products that a tenant reseller can resell are the products that are included in the price list his distributor has assigned to him. The changes that a distributor can do in reseller  pricelist (prices update, addition of new products etc.) are propagated to reseller BSS with the following process.
  • What Actions are Allowed to ResellerBelow is a list of what actions are allowed to a tenant reseller to do to the copied products

Back Ordering Mechanism

  • Understanding how a Tenant Reseller is BilledFor the distributor to know what to bill to his tenant reseller, we have implemented a "back ordering" mechanism where all orders and subscriptions updates are propagated from reseller's BSS back to Distributor BSS.
  • Activating the Back Ordering MechanismWhen a new tenant reseller is created, the back ordering mechanism is disabled by design. We have followed this approach for allowing the reseller to setup his BSS before going live. This mechanism can be activated when your reseller informs you that he is ready to go live.
  • Copying Reseller Customers in Distributor BSSA customer is copied from reseller's BSS to distributor BSS when the first paid subscription is created for this customer in reseller's BSS.
  • Creating Orders in Distributor BSSEvery time a new subscription is created or updated in reseller's BSS, an order will be created in distributor BSS for tracking the sales of the tenant reseller. These orders are not copies of the tenant resellers orders, they are created independently from the orders that are placed in reseller's BSS.
  • Copying Reseller Subscriptions in Distributor BSSWhen a paid subscription is created in reseller's BSS and it's for a service the is offered by the distributor, it is copied automatically to distributor BSS. if this is the first paid subscription for reseller's end customer, we first copy the customer in distributor BSS before proceeding with subscription creation.

Training your Tenant Resellers

  • Basic PartnerPlaybookThe functionality that is available to Basic partners is offered through the BSS layer of interworks.cloud.  A Basic Partner can thus complete the following activities through interworks.cloud platform:
  • Premium Partner PlaybookThe functionality that is available to Premium Customers / Partners is offered across both the Storefront and BSS layers of interworks.cloud platform.

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7 Comments

  1. Haris Vagenas Eva Gkalaitsi Athanasia Kourti the documentation for the tenant resellers is almost ready. I have described all the activation process and what actions the reseller can do for the copied products. What it remains is the description of the backordering. Read it carefully and from now on you can send it to our customers if they have a questions regarding tenant resellers.

  2. Dimitra Tsiogka Unknown User (d.poulianou) Vicky Proikoglou The documentation for the tenant resellers is almost ready. I have finished with the activation process and what the reseller can change and I continue with the last part that is the back ordering. I need to check the following pages and let me know if I have written something wrong. I got the info from the requirements but because it's a lot of information I need your feedback

    1) Initialization of Tenant Reseller Organization in this section I explain what info we copy to tenant reseller

    2) Updating Tenant Reseller Product Catalogue In this section I explain what changes are propagated to tenant reseller and also what actions the reseller can do for the copied products.

  3. Pelagia Papoulidou the initialization and the update of the tenant reseller is ready (it is the explanation of the functionality we had until now, before back ordering). It remains the back ordering that I will finish it until tomorrow

  4. Haris Vagenas Eva Gkalaitsi Athanasia Kourti the documentation for the tenant resellers is complete. It includes the back ordering too. You must read it carefully!!!

  5. Unknown User (d.poulianou) Dimitra Tsiogka This is the full documentation from tenant creation to backordering. I would like to check it and compare it with what you prepare as requirements. I had a discussion with Vicky Proikoglou whether is possible to write the requirements in a way that would facilitate the creation of the KB. Most of the information in here are from your requirements pages.

    1. Unknown User (d.poulianou)

      Apostolos Karakaxas I've checked the documentation and emailed you a couple of notes