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The Microsoft subscriptions are represented in our system as assets. The assets are part of our Billing module and when your resellers or your customers place an order for an Software subscription, a new asset record is created in our platform for managing and invoicing purposes. 

In this page we explain what information we keep in the asset record for each Software subscription and how you or your customers can manage them.

The Software Subscription Asset Record

For every Software subscription purchased by a customer, our system creates an asset record. This record is the trigger for the provisioning mechanism and it is related with the Microsoft Software subscription that is created in Microsoft systems.

This record is accessible through the Billing > Assets module. The information we keep for each Software subscription is the following:

  • General Information
    • Name. By default it's Software subscription plan name
    • Status. The status of an Software subscription can be active, expired or cancelled.  It will become automatically expired on asset's expiration date. 
    • Provisioning Sync Status. It can be synchronized or failed analogous with the status we are keeping for the Office 365 subscriptions. 
      Note: If the status is failed, you need to edit and save the asset record for our platform to retry to provision the asset record.
    • Purchase Date. The date the asset record was created and the provisioning was executed.
  • Product Section. Each asset record is related with the purchased Software subscription product and in this section you have the pricing details.
  • Microsoft Software subscription Details.
    • Order ID and Order ID Alias. We collect this information from Microsoft when we execute the provisioning
    • Software Subscription SKU. Plan's original name.
    • Software Expiration Date. The expiration date. This date is loaded by calling Microsoft API and it's the date that you can see also in Microsoft partner center.

      The expiration date might not be available immediately after the creation of the Software subscription asset

      There are situations where Microsoft API delays to return the expiration date (about 10 minutes) and in this case we create the asset record with no expiration date. The workaround for this scenario is to edit and save the asset record after a while and our system will refresh the expiration date.

Managing the Software subscriptions from the Storefront

Your resellers and your customers can access the Software subscriptions they have purchased from the Assets section that is in the Billing area of your Storefront.

By clicking of the link, your reseller or customer will be redirected to the list of the Software subscriptions he has purchased.

The details page of an Software subscription in Storefront includes all the information our system keeps as explained in paragraph Software subscription Asset Record.

Managing the Software subscriptions in BSS

The Software subscriptions are stored in our system as asset records. You can find them if you navigate to BSS > Billing > Assets module or from the assets section that is available in account details page.

Provisioning of failed Software subscription Assets

The Software subscription assets have a "Provisioning Sync Status" field for understanding if the Software subscription has been provisioned successfully in Microsoft systems. If the sync status is failed, you can try to re-provision the Software subscription asset by editing and saving the record.

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