A storefront user can be created either from the storefront driven, customer registration process, or directly from BSS as part of a manual customer on-boarding process. This page highlights security component of the process for the initial activation of storefront users or for the password re-activation for existing users.
New Customer Activation Process
When a new customer registers through the Storefront, an activation email is sent to the email used on the registration application.
If the Approval step is not activated, then the customer will receive the activation email immediately upon registering
If the Approval step is activated, the customer will receive the activation email when the BSS user approves the account.
The customer receives the 'Storefront account activation' system notification. In the notification there is a link that activates the account.
After selecting the activation link, the system will activate the account
Upon successful activation of the account, the customer will also receive a verification (it is the system notification "Activation was successful")
Storefront User Password Reset
In case a Storefront user forgets their password, they can use the 'Forgot Your Password ?' option, to reset the password.
The system will request the Storefront user email account
The user will receive the system notification 'Storefront user password reset' for resetting the password:
Following the link the user will be routed to the Storefront in order to type the new password
The user will also receive the system notification 'Reset Password Was Successful'
Creation of a New Storefront User in BSS
BSS users can create a new storefront user also from BSS, using the respective option from Office > Contacts.
The notification that will be dispatched is the 'Storefront account activation' notification. Since when you create a Storefront user in BSS you cannot set his password, the activation link in this email will the ask first the user to set a password and then his account will be activated.
BSS users can also initiate the process of password reset by selecting the correspondent action from the details page of the contact.
Table of Contents
- Storefront account activation
- Activation was successful
- Storefront user password reset
- Reset Password Was Successful
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