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Below is a list of what actions are allowed to a tenant reseller to do to the copied products. The following notations are used:

Icons explanation

For product properties or configuration settings:

: properties that are updated only from distributor actions (check Applying Distributor Updates)

: properties that can be changed from reseller

: the reseller cannot change the inherited properties, but he can "extend" them.

For actions:

: This action is allowed to the reseller

: This action is not allowed to the reseller


Property / ActionAllowed?Comments
Product Catalogue Configuration Settings
Unit Groups

unit groups inherited from root organization are locked for the reseller
Price Groups / Industries / Unit of Measure

all these entities can be changed by the reseller
Volume discounts

volume discounts inherited from root organization are locked for the reseller
Product catalogue categories

The reseller can define his own categories by changing the copied categories.
Product Types
"Get Services Definition" action

The reseller cannot execute this action to any of the inherited product types.
Deletion of a product type

The reseller cannot delete the copied product types

Update of options:

  • Automatic execution of add-ons cancellation requests
  • Automatic execution of subscription cancellation requests
  • Automatic execution of downgrade requests
  • Quantity Limit
  • Maintain one active subscription per product

These options are locked for the reseller.
Product type image


Product type rules

The reseller cannot edit any rules inherited from root organization, but he can add his own rules.
Product type storefront options

The reseller can define which properties will be visible in Storefront
Product type characteristics.

He can change the name of a characteristic, all other properties are locked.

He can add his own properties for further customization of the inherited product types

Multi Selected Values for drop-down characteristics


Products & Add-ons Actions
Creation of a new plan for one of the services he can resell.

The reseller is not allowed to create a new product for a service that he resellers. This means that in the "new product" form, the product types he inherited from the root organization are not available.

The reasoning is that the reseller cannot offer to his customers a new plan that is not offered by the distributor. For example, an Acronis backup plan with different storage quota from the plan the distributor has defined.

Creation of add-ons for the services he resells.

The reseller can extend the services he resells by adding his own add-ons. He can for example add an add-on for offering support services for every Office 365 Business license he resells.

For accomplishing this, the reseller must first add his own properties to the inherited product type because he is not allowed to create an add-on based on one of the inherited properties (for example to create a new storage add-on for the Acronis backup service).

Change the relation between add-ons and primary products

For the copied products and add-ons, the reseller cannot overwrite the relations as defined by the distributor
Set of cross products

During initialization phase we copy all cross products relation between the copied products but the reseller can change these relation by removing or adding new relations.
Set required product / mutually exclusive products


The reseller cannot change relations copied from the root organization but he can add extra required products or mutually exclusive products for the copied products

Set upgrade / downgrade paths

The reseller cannot change the upgrade / downgrade paths between the copied products
Deletion of a product or add-on

The reseller cannot delete any copied products or add-ons
Activation / de-activation of a product or add-on.

The reseller cannot activate or de-activate any copied products or add-ons.
Definition of terms of Use

During initialization we copy the terms of use for each product as defined from the distributor, but the reseller can change them.
Management of Storefront settings

All the storefront settings that where copied from the root organization can be changed by the reseller.

The reseller can decide whether to publish or not this product to Storefront, to update the copied marketing material (overview, features list, description), to categorize it as featured or new products, to enable or not the "tell me more" option etc.

Products & Add-ons Properties

Product name, Product code, category, unit of measure, , taxable product option, industry

  • The reseller can change the name and the code of the copied products and add-ons.
  • The reseller can add the product to a different category
  • The reseller can change the unit of measure
  • The reseller can define whether this product is taxable for his customers
  • The reseller can relate the product to a different industry
Product type, product characteristics

The reseller cannot change the type of the product and the values of product type's characteristics
Purchase Price, billing cycles

  • The reseller cannot change the purchase price since it is updated automatically every time the distributor changes it in reseller's pricelist
  • The reseller cannot activate any extra unit. He can reseller a product only to the units defined by the distributor
Sell Price, volume discounts, Price protection option, upfront billing option, Billing day, free period option, number of decimal

  • The reseller can set his own sell prices to the copied products. During initialization we copy the sell prices as defined from the distributor, but the reseller can change them
  • The reseller can define his own volume discounts for the copied products and add-ons.
  • The reseller can decide whether to offer price protection or not for the copied product by overwriting the distributor options
  • The reseller can define a billing day for any of the copied products
  • The reseller can decide whether to offer free period or not
Trial Options

The reseller cannot change the trial options as defined by the distributor per product.
Extra currencies

he reseller can activate any currencies he wishes for the copied products and add-ons.
Product Groups
Add products to product groups

The reseller cannot add any new product to product groups that where copied from root organization
Remove products from product groups

The reseller cannot remove any products from the product group
Definition of terms of Use

During initialization we copy the terms of use for each product as defined from the distributor, but the reseller can change them.
Management of Storefront settings

All the storefront settings that where copied from the root organization can be changed by the reseller.

The reseller can decide whether to publish or not this product group to Storefront, to update the copied marketing material (overview, features list, description), to categorize it as featured or new product group etc.

Product group description, product type, "include all products" option

  • The reseller cannot change product group's description
  • The reseller cannot change its product type
  • The reseller cannot change the "include all products" option
Category, industry

  • The reseller can add the product group to a different category
  • The reseller can relate the product group to a different industry



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