Supported versions: Any version on Zendesk.com
Supported Synchronization Options: Contacts, Cases
In order to use Integration Framework with Zendesk, an API key must be generated.
The activation of the integration connector can be done from BSS Setup. For creating a new Zendesk instance you must navigate to BSS > Setup > System Options > Systems Setup
and select the Settings
action for the zendesk connector.
This page explains which are the Push and Pull methods supported by Zendesk connector. Push are the methods where interworks.cloud platform sends information to Zendesk and pull are the methods where we get information from Zendesk . For each method the data transformation schema is explained.
If you want to extend or amend the out-of-the-box functionality that is offered from our Zendesk connector, you can do so by following the process described in this page. The extensions you can do is to change the mapping between the interworks.cloud and Zendesk entities, or to implement new push and pull methods that are not currently supported from our connector.